FAQ / Terms & Cond
Frequently asked questions
Am I responsible for setting up on the day
No, all the chairs are dressed by us on the day nothing else for you to worry about.
What are the covers made from?
The covers are made from polyester and cotton and have a non-crease linen look.
Is there a minimum order quantity?
yes, minimum order quantity is 50.
What will i be charged if i order 150 covers but i only require 120 covers on the day?
You will only pay for what you require on the day.(As per final invoice amount).
If you have any further questions please contact us.
TERMS & CONDITIONS
■ A non-refundable deposit of £75 for chair cover hire or in the case of a package 25% of the total bill is payable at the time of booking. £50.00 For any flower package is payable in addition to any of the above. The deposit is to secure your chosen date and is taken off the final balance due.
■ The balance invoice will be sent to you, prior to the date of the function for which the hired items are required after final numbers have been received from you. This must be paid in full not less than 28 days before the function. Please check your invoice carefully to ensure that everything you have ordered is shown, as the invoice will form our checklist when we are decorating your function. Please inform us of any mistakes immediately.
- If payment is not received 28 days before the event we will assume that our services are no longer required and a cancellation charge will be administered this will be 75% of the full balance outstanding.
- Cancellation 29 to 56 Days before the event will be charged at 50% of total balance of items booked at initial booking.
■ Prices include fitting and removal from the venue. An additional cost of £75 will be payable if we are required to remove chair covers from your venue on the evening of event. This currently applies to the following venue's The Motorcycle Museum, Edgbaston Cricket Club & Warwick House. The list is not exhaustive and after liaising with the venue you will be informed of additional cost. Most venues are a next day collection and no charges apply.
■ Payment may be made by cash or bank transfer–VENUE DECORATION WILL NOT BE UNDERTAKEN AT THE FUNCTION IF PAYMENT HAS NOT BEEN RECEIVED BY THE DUE DATE.
■ Alterations to the original order can be made up to 28 days prior to the function at which time the final invoice will be prepared and the materials ordered from our suppliers. ANY ALTERATIONS MADE AFTER THIS TIME WILL BE SUBJECT TO AN ADDITIONAL CHARGE.
■ It is essential that the telephone number and name of the venue wedding coordinator be supplied to us that we may arrange a time to construct your decorations. Venue Styling is a very time-consuming job and can be done on the day of the function – so access to the venue may need to be earlier than you may expect. We cannot be held responsible for any problems which may arise from our not being able to gain access to the venue at a time suitable to us.
■All chair covers are laundered and pressed prior to fitting and accidental staining is acceptable i.e food, drinks and shoe marks at the bottom of the cover. Any staining or damage which is considered to be unacceptable i.e – standing on covers, tear or rips, cigarette burns, ink or wax etc, will result in additional charges. Current replacement charges are £10.00 for covers and £2.00 for sashes. Other hired items are charged at current replacement rate. This Includes all hired items not returned vases, mirrors, tea lights, bay trees pearl brooches etc. you will be invoiced accordingly at replacement value.
■The starlight backdrop is a high value item and once positioned by Chic Covers it MUST not be moved as this can result in damage to the curtain and the structure of the frame (pulls and rips on curtain and twisted poles) we do not take a security deposit but you will be responsible for any damage costs regardless of who moves the structure (venue staff or the hirer). You will be invoiced for any damages incurred.
■A security deposit of £100 is taken on final payment for the hire of the FERRIS WHEEL. This is a delicate item and must be returned in the condition it was hired in. The deposit will be refunded in 3 working days to an account of your choice if no damage is present. You will be supplied of evidence of any damage and this will be deducted accordingly.
■The safe keeping and return to CHIC COVERS WEDDINGS, of returnable fixings, display pieces and hire or loan equipment is the responsibility of the client unless otherwise agreed. This includes any shortfall in the amount of covers or equipment hired (vases, mirrors, t-lights, bay trees etc). You will be notified on any shortfall within 48 hours of the event. Payment is required by client upon receipt.
■ The contract is binding on both parties unless amended by mutual consent
■ Balance refunds cannot be made on functions cancelled less than 28 days before the event. Events that are re-scheduled require an additional deposit and are subject to availability. Suitable insurance should be taken to cover this eventuality.
UPDATED JANUARY 2017